Situation 2

Situation 2

Situation 2

Situation 2: Your client's customers are going viral with their complaints about the invasive nature of your new wave of marketing tools. How does your client ensure new technologies are working for them rather than against them? This video features: Stephen Partridge, Digital Experience Consultant at Sitecore, Aadil Qureshi, World Wide Leader at IBM and Chris Gibbins, Head of User Experience at Red Eye

By Vocalcom

Top Call Center Features for Exemplary E-mail Support

Being a leading-edge call center technology supplier, Vocalcom recognizes that a keystone of any successful business solution includes putting together an effective and efficient way to handle e-mail. E-mail isn’t just a way to talk to customers and colleagues, because when used to its full potential, it can be one of the strongest tools available to engage with customers.  There’s...
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