Situation 2

Situation 2

Situation 2

Situation 2: Your client's customers are going viral with their complaints about the invasive nature of your new wave of marketing tools. How does your client ensure new technologies are working for them rather than against them? This video features: Stephen Partridge, Digital Experience Consultant at Sitecore, Aadil Qureshi, World Wide Leader at IBM and Chris Gibbins, Head of User Experience at Red Eye

By Vocalcom

Beware of How You Use Your Predictive Dialer

In order to secure a spot in today’s ultra-competitive landscape, companies need to promote and secure solid, trusting customer relationships. There’s a wide array of technology available to support your customer engagement and loyalty initiatives; however, some businesses choose to utilize these tools for the complete opposite reason, which can push their customers away. For one credit card issuer, these...
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