SLA Enhancements in Microsoft Dynamics CRM 2015

SLA Enhancements in Microsoft Dynamics CRM 2015

SLA Enhancements in Microsoft Dynamics CRM 2015

Watch this video to see how Enhanced SLAs (Service Level Agreements) enrich customer service capabilities within Microsoft Dynamics CRM 2015. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

7 Tips for Improving Service Quality Management

When brands seek to refine their customer engagement strategy, a critical aspect is ensuring that contact center customer service operations are running smoothly. To achieve this, it is necessary to assess not only individual agent performance but also the quality management practices in place. Here are seven tips for improving service quality management in the contact center. Encourage agent feedback....
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