SLA Enhancements in Microsoft Dynamics CRM 2015

SLA Enhancements in Microsoft Dynamics CRM 2015

SLA Enhancements in Microsoft Dynamics CRM 2015

Watch this video to see how Enhanced SLAs (Service Level Agreements) enrich customer service capabilities within Microsoft Dynamics CRM 2015. For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323.

By Vocalcom

The Difference between Mobile and Web Engagement

When looking to create engaging mobile experiences with customers, it’s important to remember that the mobile and Web experience are not identical. Mobile un-tethers customers from a single location or device; they can be in their living room on their laptop one day, at a restaurant talking on their smartphone the next, and then using a store kiosk another day....
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