Small Business Advice from Industry Experts

Small Business Advice from Industry Experts

Small Business Advice from Industry Experts

In spring 2015, the Google Small Business Community attended InfusonSoft's ICON conference in Phoenix, AZ. In addition to the keynotes, we met with a few industry experts to discuss the future of small business. Join the Google Small Business Community: http://g.co/gsbc

By Vocalcom

90 Percent of Upset Customers Can Be Retained: Here's How

As a call center manager, you’ve probably endured the recurring nightmare of not only losing customers, but being shaken by the fear that they will not return. After all, 89 percent of customers will begin doing business with your competition if they have a poor customer experience. Now, before you freak out, understand that 90 percent of upset customers can...
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