Sneak Peek: Experience Windows 10 for PCs

Sneak Peek:  Experience Windows 10 for PCs

Sneak Peek: Experience Windows 10 for PCs

Join Windows VP Joe Belfiore on a tour through some of the most exciting features that’ll show up in Window 10 for PCs. Highlights include Cortana on the PC, an all-new web browser, and a new set of built-in universal apps. Learn how you can be part of creating the best Windows yet with the Tech Preview and the Windows Insider program. And don’t miss the companion video on Windows 10 for phones.

By Vocalcom

The Call Center Manager's Role in Handling Customer Complaints

Customer complaints and problems, service agents are trained and empowered to solve most them on their own using business rules that are preset in a company’s call center software. There are some service recovery situations, however, in which the conversation needs to be escalated to a manager. The manager has three key responsibilities during an escalated call: 1.       Satisfy the...
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