Social Customer Service: Are EMEA Customers Demanding It?

Social Customer Service: Are EMEA Customers Demanding It?

Social Customer Service: Are EMEA Customers Demanding It?

Customer Service offered through social channels is meeting new customer demands, and can increase your efficiency in the process. See how much companies are saving while improving customer satisfaction with social customer service.

By Vocalcom

Three Keys to Achieving a First-Rate Virtual Call Center

Empowering staff is one significant challenge that virtual organizations easily run into. Since a majority of these companies’ employees are not based in a physical singular office location – but instead geographically dispersed nationally or even internationally – it can be all too easy for the workforce to feel ill-at-ease or ill-equipped. While virtual call centers certainly provide many perks...
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