Social Customer Service: Are EMEA Customers Demanding It?

Social Customer Service: Are EMEA Customers Demanding It?

Social Customer Service: Are EMEA Customers Demanding It?

Customer Service offered through social channels is meeting new customer demands, and can increase your efficiency in the process. See how much companies are saving while improving customer satisfaction with social customer service.

By Vocalcom

5 Technologies That Reduce Customer Effort

The technologies used in modern contact centers are instrumental in delivering great customer experiences. However, when companies do not optimize the use of these tools, each interaction becomes unnecessarily complicated. Customers seek effortless experiences, and the key to satisfying them is by using technologies in ways that serve their needs. Here are five ways to reduce customer effort through the...
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