Social Customer Service Summit 2014

Social Customer Service Summit 2014

Social Customer Service Summit 2014

A round-up of our 2014 Social Customer Service Summit

By Vocalcom

Your Customers Aren't All in One Place - Neither Should Your Call Center

Companies vary in size and specialization, but for so long, one thing remained the same – their customer approach. Now, customers have a number of possibilities for contacting a business thanks to advanced call center solutions. These touchpoints – video, Web chat, e-mail, social media, mobile and more – can be implemented by virtually any company looking to strengthen its...
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