Social Customer Service

Social Customer Service

Social Customer Service

In this video we’ll show you how to set up Social Customer Service from Salesforce, so your agents can create cases from customer tweets and Facebook posts. Your agents will also be able to receive and send social communication directly in case feed. Please share this video, and leave a comment.

By Vocalcom

5 Tips for Achieving First Contact Resolution

While technology fuels a constant evolution in customer service practices, certain customer priorities do not change: A need for quick and in-depth service. For this reason, first contact resolution, or FCR, remains a critical metric for contact centers to monitor. According to the Customer Experience Executive Report by CCW Digital, 70% of customers consider FCR the most important factor when...
View Full Article