Social Customer Service

Social Customer Service

Social Customer Service

In this video we’ll show you how to set up Social Customer Service from Salesforce, so your agents can create cases from customer tweets and Facebook posts. Your agents will also be able to receive and send social communication directly in case feed. Please share this video, and leave a comment.

By Vocalcom

Personalized Customer Service Wins Customer Loyalty

In our modern age of digital customer service, customers may engage with brands in more ways than ever before—and at a much faster pace. Omnichannel strategy and the growing presence of self-service options have certainly helped streamline customer service practices, but a question still remains: Will customer service eventually lose the human touch? Many studies show that there’s great power...
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