Social Customer Service

Social Customer Service

Social Customer Service

In this video we’ll show you how to set up Social Customer Service from Salesforce, so your agents can create cases from customer tweets and Facebook posts. Your agents will also be able to receive and send social communication directly in case feed. Please share this video, and leave a comment.

By Vocalcom

Best Practices for Gauging Employee Engagement

Every company wants to know whether its employees are helping it succeed and grow. In particular, evaluating the sales and service staff—those who are the face of the company and are intimately involved in growing the bottom line—is a priority.  Surveys have shown that employees who are fully engaged are more likely to be committed to achieving company goals. Therefore,...
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