Social for Service Feature Demo

Social for Service Feature Demo

Social for Service Feature Demo

Social for Service lets your agents listen and engage with customers across social channels.

By Vocalcom

5 Ways Big Data Can Improve the Customer Experience

Brands nowadays collect a tremendous amount of data on their customers. From purchase history to social media commentary, customer insights may be collected across multiple touchpoints. In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use...
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