Social Integration in Microsoft Dynamics Marketing

Social Integration in Microsoft Dynamics Marketing

Social Integration in Microsoft Dynamics Marketing

In this short video, you will see how with Microsoft Dynamics Marketing Spring 2015 Update, we have integrated Dynamics Marketing with Microsoft Social Listening. This integration enables user to monitor social media channels from widgets on the dashboard.  For more information, visit http://www.microsoft.com/en-us/dynamics/crm-customer-center/default.aspx, and http://go.microsoft.com/fwlink/?LinkId=394323

By Vocalcom

The Emergence of the Social Call Center

Picture this: your call agent thinks that a customer is offering his or her complete, undivided attention. In reality, however, the customer is only partially listening. That’s because he or she is on Facebook and Twitter, sending a text message, checking out your company on LinkedIn and sending e-mail – all while trying to grab a bite to eat before...
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