Social media in 2013

Social media in 2013

Social media in 2013

What will be the social media trends of the year ahead? Jeff Jarvis, author of "Public Parts: How Sharing in the Digital Age Improves the Way We Work and Live", and musician and social media artist Amanda Palmer explore the impact of social on business, government, and individuals with The Economist's Robert Lane Greene at The Economist's World in 2013 Festival on December 8th 2012.

By Vocalcom

Differentiating Video for More Targeted Customer Engagement

It’s time for everyone in your call center to put that comb through their hair one more time, tighten ties and fix smiles: Lights, Camera, Action! Video is becoming a big part of the call center experience. According to a recent study by Forrester Research, the forecasted CAGR for overall online video ad spending will be 18.83 percent from 2013...
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