Social media in 2013

Social media in 2013

Social media in 2013

What will be the social media trends of the year ahead? Jeff Jarvis, author of "Public Parts: How Sharing in the Digital Age Improves the Way We Work and Live", and musician and social media artist Amanda Palmer explore the impact of social on business, government, and individuals with The Economist's Robert Lane Greene at The Economist's World in 2013 Festival on December 8th 2012.

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Driving Brand Success Through Customer Empowerment

When consumers choose to give a brand their business, they generally have many options. Whether it be an airline, a retail brand, or a hotel chain, companies should never lose sight of the fact that their customers are choosing them. This trust in a brand therefore deserves to be rewarded with exceptional service, and a key to its delivery is...
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