Social Media Marketing World 2015 Sizzle Reel - Highlights from SMMW15

Social Media Marketing World 2015 Sizzle Reel - Highlights from SMMW15

Social Media Marketing World 2015 Sizzle Reel - Highlights from SMMW15

Some of the memorable moments, amazing attendees and talented speakers that made Social Media Marketing World 2015 the phenomenal success that it is!

By Vocalcom

Chat Apps Are Edging Out SMS: What it Means for the Contact Center

Mobile chat apps are becoming a new customer communication standard. These types of services were initially brought to market with social connectivity in mind, but with the increasing evolution of instant messaging (IM) and related presence solutions and the swift decline of text messaging (or SMS), it seems that chat apps could be the next best technology for the contact...
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