Social Media Marketing World

Social Media Marketing World

Social Media Marketing World

Social Media Marketing World 2015 Exciting news! Just announced Social Media Marketing World 2015. Click here for details: http://bit.ly/1u5qAJ5 Watch this video to see what you missed at our last event!

By Vocalcom

5 Tips for Handling Customer Complaints in the Contact Center

In customer experience, complaints are an unfortunate but inevitable part of the process. Without some negative feedback from time to time, your brand may not always recognize where improvements can be made and what your customers are looking for. For this reason, it’s important to embrace complaints as an opportunity to learn more about your brand and how to engage...
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