Social Media Revolution 2013

Social Media Revolution 2013

Social Media Revolution 2013

Last version of the world's most watched social media video series "Social Media Revolution. Written best selling author Erik Qualman (Socialnomics, Digital Leader, Alex Azure, Forbidden Door). Dernière version de la vidéo sur le social média la plus visionnée au monde. Réalisée par l"auteur de Best-Seller Eric Qualman (Socialnomics, Digital Leader, Alex Azure, Forbidden Door) "MDT Music"

By Vocalcom

Part 2 - Top Areas of Improvement for Call Center Intraday Management

When call center managers were asked about what needed the most improvement in their call centers, they mentioned four areas. The first two – intraday staffing and queue management –were discussed in part one of this series. Now, let’s move on to the last two challenges faced: Real-time monitoring and alerts and intraday task management. The Challenge: Real-time monitoring and...
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