Spectrum 2025: How far can sharing go?

Spectrum 2025: How far can sharing go?

Spectrum 2025: How far can sharing go?

Panelists: Dennis Roberson, Vice Provost for Research, Illinois Institute of Technology; Janice Obuchowski, Founder and President, Freedom Technologies; Joan Marsh, Vice President, Federal Regulatory Affairs, AT&T; David Goldman, Senior Legal Aid, FCC; Moderator: Marty Cooper, Chairman and Founder, Dyna LLC Marconi Fellow (2013)

By Vocalcom

The Complexity of the Contact Center Customer Ecosystem

When it comes to customer service, getting it “right” feels like the easiest thing in the world. Just ask the customer what they want, surely. The problem with this approach, though, is that customers often have varying needs and priorities depending on their circumstances. Furthermore, customers have preferences in how they engage with contact center agents. While the emergence of...
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