Spectrum 2025: How far can sharing go?

Spectrum 2025: How far can sharing go?

Spectrum 2025: How far can sharing go?

Panelists: Dennis Roberson, Vice Provost for Research, Illinois Institute of Technology; Janice Obuchowski, Founder and President, Freedom Technologies; Joan Marsh, Vice President, Federal Regulatory Affairs, AT&T; David Goldman, Senior Legal Aid, FCC; Moderator: Marty Cooper, Chairman and Founder, Dyna LLC Marconi Fellow (2013)

By Vocalcom

Part 1 - 10 Quick, Need-to-Know Facts for Call Center Survival

Marshaling and making use of their call center’s resources is always at the top of any call executive’s mind. The day-to-day scheduling of call center agents, the timely answering of customer calls and the proper management of employee downtime, known as the “Intraday Management” of the call center, were the focus of questions put to call center executives to help...
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