Spectrum 2025: How far can sharing go?

Spectrum 2025: How far can sharing go?

Spectrum 2025: How far can sharing go?

Panelists: Dennis Roberson, Vice Provost for Research, Illinois Institute of Technology; Janice Obuchowski, Founder and President, Freedom Technologies; Joan Marsh, Vice President, Federal Regulatory Affairs, AT&T; David Goldman, Senior Legal Aid, FCC; Moderator: Marty Cooper, Chairman and Founder, Dyna LLC Marconi Fellow (2013)

By Vocalcom

Engaging the Customer With Video Customer Support

With the abundance of different channels used nowadays for customer engagement, contact centers are challenged to keep up with the preferences and demands of their customers. While social media and live chat have gained popularity in recent years, research shows compelling facts about the best ways people learn and retain information: through visual, not just verbal, means. More than ever,...
View Full Article