Sponda: Physical Cookie -case study

Sponda: Physical Cookie -case study

Sponda: Physical Cookie -case study

Realty investor Sponda launched a disruptive new loyalty system in Citycenter. Physical Cookie makes the retail space react to the customer. No cards, apps or sign ups, just put the Physical Cookie in your pocket and you´re good to go. Physical Cookie was developed by TBWA\Helsinki´s innovation unit, PILOT\ and launched in October 2014.

By Vocalcom

7 Reasons Social Customer Service is Essential for Every Brand

As social media continues to grow in popularity, the same can be said for social customer service. As fast-paced and often public channels for communication, it’s no wonder that customers embrace them to engage with brands when they need quick and direct answers to their questions. Indeed, the following statistics illustrate just how essential social customer service has become, and...
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