Spring '15 - Event Monitoring

Spring '15 - Event Monitoring

Spring '15 - Event Monitoring

Join Adam Torman for a look at the new Event Monitoring feature in Spring '15.

By Vocalcom

The Power of Website Support for Your Call Center Strategy

When it comes to a call center strategy, the need to seamlessly handle incoming phone, e-mail and social media inquiries should be top of mind for managers and agents alike. One element that often falls by the wayside, though, is online support delivered via a company’s website. So many call center interactions start with a customer perusing a company’s website...
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