Spring '15 - Process Builder

Spring '15 - Process Builder

Spring '15 - Process Builder

Join Shelly Erceg to hear all about Process Builder, one of the hottest new features in Spring '15

By Vocalcom

Omnichannel is the Key to a Seamless Customer Experience

It seems that many brands nowadays are taking an omnichannel approach by embracing social media, SMS, chat, email, and video in addition to the traditional voice channel. Taking this approach, however, is not quite the same as delivering an optimized omnichannel experience. Accenture reports that 65% of consumers are frustrated by inconsistent experiences across channels, while Forrester further reports that...
View Full Article