Spring '15 - Service Cloud: Macros and Case Feed enhancements

Spring '15 - Service Cloud: Macros and Case Feed enhancements

Spring '15 - Service Cloud: Macros and Case Feed enhancements

Join Clement Tussiot as he introduces Macros and takes you through the case feed enhancements in Spring '15.

By Vocalcom

5 Key Words for Driving Great Mobile Customer Experiences

Most brands these days recognize the growing importance of mobile customer experience. According to Smart Insights, 80% of Internet users own a smartphone. And when it comes to mobile customer experience, a poor one can be costly to a company: CMS Report found that 57% of mobile users claim that they won’t recommend a business with a poorly designed mobile...
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