Spring '15 - Service Cloud: Macros and Case Feed enhancements

Spring '15 - Service Cloud: Macros and Case Feed enhancements

Spring '15 - Service Cloud: Macros and Case Feed enhancements

Join Clement Tussiot as he introduces Macros and takes you through the case feed enhancements in Spring '15.

By Vocalcom

Supporting Open CTI with a CRM Dialer

Business communication has long meant corresponding using standard desktop PCs; however, with advancements in virtualization and cloud-based functions, businesses are finding that it’s easier than ever before to go mobile, dealing with issues on their mobile phones and tablets. These advancements can do a great deal to assist the contact center. Contact centers around the world are currently leveraging the...
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