Spring '15 - Service Cloud: Smart Agent Console

Spring '15 - Service Cloud: Smart Agent Console

Spring '15 - Service Cloud: Smart Agent Console

Join Michael Ramsey to hear all about what's new in the Service Console for Spring '15.

By Vocalcom

Powerful Statistics Prove the Value of Seamless, Integrated Multi-Channel Service

According to a recent survey conducted by marketing technology provider Neolane and the Direct Marketing Association (DMA), companies should be neck deep in their mission to make customers feel like they are the highest priority. In fact, 77 percent of survey respondents said that real-time personalization is highly important for driving their customer satisfaction strategy. The study further expressed that...
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