Spring '15 - Service Cloud: Smart Agent Console

Spring '15 - Service Cloud: Smart Agent Console

Spring '15 - Service Cloud: Smart Agent Console

Join Michael Ramsey to hear all about what's new in the Service Console for Spring '15.

By Vocalcom

The Wait is Over: Callbacks are Key to Efficient Customer Service

Customer service has evolved beyond the days of only calling for support, as modern-day customers may typically choose from multiple channels for service. Despite the choice in channels, voice certainly remains a preferred channel for support—especially when service situations become complex. An American Express study found that 46% of customers prefer to talk to customer service agents over the phone...
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