Sprint Builds a Mobile Bridge to Local Retail

Sprint Builds a Mobile Bridge to Local Retail

Sprint Builds a Mobile Bridge to Local Retail

Scott Zalaznik, vice president of digital media for Sprint, explains how the brand uses digital to create a seamless journey from online device to in-store purchase.

By Vocalcom

Top 10 Customer Engagement Trends for 2016 - Part 2

As described in our previous blog post, contact centers are set to experience shifts in customer engagement strategy in 2016. Here are the remaining five trends to follow in the new year. Big data. With big data analytics, companies are able to analyze a mix of complex data sets from various sources to gain critical insights into customer behavior. This...
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