Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Start-up Trupanion and Microsoft Dynamics CRM Help Ease the Minds and Hearts of Pet-Owners

Trupanion, a pet-insurance company is helping to keep financial decisions from getting between animal owners and their pets. To keep pace with this fast-growing startup, Trupanion needed a flexible, robust CRM system that would free customer service reps to focus more on customers and less on data-surfing. Microsoft Dynamics CRM with Unified Service Desk provides a desktop with all the data reps need to provide great service, and the ability to configure the information pipeline as the business changes.

By Vocalcom

Four Ways the Right Call Center Software Will Help Improve Service Quality

Customers who reach out to call centers usually do so because they’re upset about something. Maybe they feel as though they’re getting charged too much. Maybe the product that they purchased isn’t working correctly. Maybe they’re disappointed in the quality of a service they’re receiving. Whatever the reason, callers aren’t usually in the best of moods, and it’s vital that...
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