STC Dr Khaled

STC Dr Khaled

The Versatility of Video for Optimum Customer Engagement

When it comes to delivering excellent customer service, brands nowadays have numerous channels at their disposal--some of which didn’t even exist a decade ago. Omnichannel strategy has gradually become the rule rather than the exception as a competitive differentiator among brands, with live chat rivaling social media platforms as a preferred customer engagement channel. And within the realm of live...
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