Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Stephen Bonner, director and former president and CEO of Cancer Treatment Centers of America

Bonner is both an intrapreneur and entrepreneur. He ran Cancer Treatment Centers of America, which focuses on bringing technologies and advanced treatments to cancer patients.

By Vocalcom

Employ Live Agents: 45 Percent of Customers Will Thank You For It

Recent statistics have shown that almost half of customers prefer communicating with live agents as opposed to self-service. Why is this the case? Perhaps it’s because most customers feel that self-service is inadequate in some cases and, as such, options to speak with an agent in real-time – including live Web chat – are growing in popularity. For companies looking...
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