Student Impressions of FIELD 2014

Student Impressions of FIELD 2014

Student Impressions of FIELD 2014

Each January, over 900 first-year MBA students from Harvard Business School travel to various locations worldwide to develop new product or service concepts for global business partners. Watch student teams working on the ground in-country, and hear what they have to say about the power of field-based learning, the opportunity to apply classroom lessons to the real world, and what they will take away from the FIELD 2 experience.

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Gamification in the Contact Center: A Motivator for Agent Success

In the business world, keeping customers satisfied is indeed a major key to success. However, one should not ignore the fact that employee motivation plays a large role in creating customer satisfaction. In the contact center industry, agents play a significant role in fostering and maintaining customer satisfaction, and one of the major current trends in the industry focuses on...
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