Student Perspective: Juan Eyzaguirre (MBA 2015)

Student Perspective: Juan Eyzaguirre (MBA 2015)

Student Perspective: Juan Eyzaguirre (MBA 2015)

A joint degree student in the MPA/ID program with the Harvard Kennedy School, Juan reflects on what’s most important to him here at Harvard Business School and his plans to return with his wife to Chile after graduation.

By Vocalcom

Handling the Evolving Customer Service Lifecycle

As we all know, there are multiple stages of delivering customer service and satisfaction. For anyone in the call center industry utilizing a virtual solution, it’s imperative for employees to understand the unique phases associated with the customer service lifestyle to provide the best service possible. These stages include: ·         Awareness: When a customer becomes aware of a need or...
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