Student Perspective: Wombi Rose

Student Perspective: Wombi Rose

Student Perspective: Wombi Rose

How does a person go from naval engineering to producing high-end greeting cards? For Wombi Rose (MBA 2015) the journey took an important turn in Ho Chi Minh City, Vietnam. Learn more about his journey: http://www.hbs.edu/mba/student-life/people/Pages/perspectives.aspx?profile=rrose

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Empowering Customers With Empathy

No one wants to feel like just another number and, at the same time, everyone immediately feels better when they feel like they’re understood. Similarly, employees don’t want to be faceless and brushed aside, and this is of course infinitely true for the customers that they serve. In fact, according to a recent poll done by RightNow Customer Experience Impact...
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