Student Perspective: Wombi Rose

Student Perspective: Wombi Rose

Student Perspective: Wombi Rose

How does a person go from naval engineering to producing high-end greeting cards? For Wombi Rose (MBA 2015) the journey took an important turn in Ho Chi Minh City, Vietnam. Learn more about his journey: http://www.hbs.edu/mba/student-life/people/Pages/perspectives.aspx?profile=rrose

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How to Deliver Exceptional Email Customer Service

Before the advent of social media, email was the prime method of written online communication. Yet, in our modern age, social media platforms seem to dominate as channels for quicker and savvier communication, playing an increasingly important role in the customer service sphere. However, just as email continues to serve people in their daily professional and personal communications, its significance...
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