SU Summit Europe Day 2

SU Summit Europe Day 2

SU Summit Europe Day 2

We're here in Amsterdam it's the second day of SU Summit Europe. Yesterday was packed with all of these wonderful presenters talking to us about the exponential technologies. I'm sure today is going to be even better. It's going to be fun.

By Vocalcom

Getting More Out of Customer Service

If you still consider your customer service center a cost center, it’s time to think again. Research shows that customers will spend more with a company that gives exceptional service—as much as 13 percent more. So, when you’re creating your next customer service strategic plan, factor in some revenue growth. Here are a few suggestions that may help jumpstart the...
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