SU Summit Europe Day 2

SU Summit Europe Day 2

SU Summit Europe Day 2

We're here in Amsterdam it's the second day of SU Summit Europe. Yesterday was packed with all of these wonderful presenters talking to us about the exponential technologies. I'm sure today is going to be even better. It's going to be fun.

By Vocalcom

Call Center Activity Reports - More Useful Than Ever

Vast amounts of data improve numerous aspects of the call center experience in 2013 – from what types of multi-channel solutions to offer to best times to call customers even to figuring out what to say when on the phone with those customers. One source of data that is at every call center manager’s fingertips, though, is the information contained...
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