SU Summit Spain (students&future)

SU Summit Spain (students&future)

SU Summit Spain (students&future)

It´s been an amazing two days here at the #SUSummit Spain. Singularity University invited a large number of students to ensure they get started to the future. In person they questions to Raymond, Rob, Daniel, Nigel... After yesterday, everybody seems so positive about the future. That is the essence of this event! More at http://singularityu.org/global/summits/

By Vocalcom

Study Shows Social Media on the Rise in Contact Centers

As social media use continues to grow amongst consumers, call centers are no longer able to sit back and watch. Although social media was reported to be a lower priority this year in terms of call center solutions, a recent study by Deloitte Consulting indicates that this is no longer proving true. In fact, its use in the contact center...
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