SU Summit Spain (students&future)

SU Summit Spain (students&future)

SU Summit Spain (students&future)

It´s been an amazing two days here at the #SUSummit Spain. Singularity University invited a large number of students to ensure they get started to the future. In person they questions to Raymond, Rob, Daniel, Nigel... After yesterday, everybody seems so positive about the future. That is the essence of this event! More at http://singularityu.org/global/summits/

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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