Sustainable Cities Collective: Claudia Adriazola

Sustainable Cities Collective: Claudia Adriazola

Sustainable Cities Collective: Claudia Adriazola

Claudia Adriazola is the Health & Road Safety Program Director for EMBARQ, the Center for Sustainable Transport and Urban Development at the World Resources Institute. Claudia focuses on reducing public health impacts arising from urban transportation and urban development, such as ways to improve traffic safety, air quality, physical activity, and quality of life through sustainable mobility and urban design in cities. In this interview with David Thorpe she describes how she became involved with this work and her approach to persuading cities around the world to advance sustainable transport.

By Vocalcom

7 Ways to Optimize First Call Resolution KPIs

Of all the metrics measured in contact centers to improve customer service, first call resolution, or FCR, remains a frontrunner. Also known in today's omnichannel world as "first contact resolution," the principle of resolving a customer's issue quickly and thoroughly essentially defines great customer experience while further cutting costs and increasing efficiency for contact centers. However, when time is so...
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