SynergySuite's Experience with the SAP Startup Focus Program

SynergySuite's Experience with the SAP Startup Focus Program

SynergySuite's Experience with the SAP Startup Focus Program

SynergySuite was delighted by their experience with the SAP Startup Focus Program.

By Vocalcom

5 Ways Big Data Can Improve the Customer Experience

Brands nowadays collect a tremendous amount of data on their customers. From purchase history to social media commentary, customer insights may be collected across multiple touchpoints. In addition, contact center metrics such as average handling time and first contact resolution provide data on how the customer experience is affected by service practices. Through close examination across channels, brands may use...
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