T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

T-Mobile Goes Digital: A Disruptor's Approach to Mobile Transformation

Every industry is going through a disruption. Today, there is a digital expectation from consumers, and companies must transform the way they market, sell, and service to stay relevant. Join Bluewolf CEO and T-Mobile leadership in a unique format as we deep dive into the lessons learned around unleashing their business from outdated technology to driving their mobile workforce. In order for T-Mobile to rewrite the rules of mobile, they needed to take an inside-out approach to digital transformation. From senior executives to front line sales, step into the world of one of the most disruptive providers as they show you how the best go digital from web to tablet.

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Part 2 - A Blueprint for Your Future Unified Contact Center

The traditional brick-and-mortar call center of yester-year is no more. In place of ergonomic call center furniture and hundreds of agents is the virtual call center—an off-premises customer support division that is vastly more “intelligent” then it was in past years. Last week, we explored the rise of the “intelligent call center,” or a center featuring best-in-breed call center software...
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