Taking VoC to the Next Level

Taking VoC to the Next Level

Taking VoC to the Next Level

In this Take 30 with 1to1 Media webcast, Ingrid C. Lindberg, chief customer experience officer at Prime Therapeutics, shares best practices for creating a fully developed VoC program, including recommendations for connecting the dots to the financial value that can be achieved.

By Vocalcom

Still Have Lingering Cloud Security Concerns? New Research Should Quell You Fears

Why does the cloud scare us? In a world where information is power, even the illusion of not having control over your information is a scary proposition—a view still held by many enterprises. On its surface, the cloud is somewhat of an abstract concept, where information is floating around the vast Internet; however, as the technology grows and becomes more...
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