Teleperformance Happy Holidays

Teleperformance Happy Holidays

Teleperformance Happy Holidays

This year, our Happy Holidays message was specially prepared by our employees. From all over the world, they sent their wishes for a great New Year. Take a look!

By Vocalcom

Why You Need a CRM Dialer to Optimally Track Agent Performance

While any new technology, such as a predictive dialer, makes it easier than ever for agents to route calls and assist customers, there is ultimately a reason why every rep needs a manager: there needs to be certain guiding principles that direct agents and shape call center policy. One way to ensure that both tasks are carried through as effectively...
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