Testimonial from AIMIA Proprietary Loyalty Singapore

Testimonial from AIMIA Proprietary Loyalty Singapore

Testimonial from AIMIA Proprietary Loyalty Singapore

Interviewee: Chen Peng, General Manager, AIMIA Proprietary Loyalty Singapore

By Vocalcom

Achieving a Mobile-Minded Contact Center is Easier Than You Think

Smartphones, tablets and other smart devices enable contact center managers to stay constantly connected, enabling them to be fully engaged with their operations while being on the road, out of the office or checking up on other workstations, for example. These devices can be optimized with a fully functioning, unified dashboard that monitors key performance indicators (KPIs), call volume, queue...
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