The Business Value of Operational Process Intelligence: SAPinsider Webinar Replay

The Business Value of Operational Process Intelligence: SAPinsider Webinar Replay

The Business Value of Operational Process Intelligence: SAPinsider Webinar Replay

This is a replay of a webinar held in Aug 2014 by two notable experts in the area of Operational Process Intelligence: Neil Ward-Dutton, Research Director MWD Advisors and Dr. Harsh Jegadeesan, Chief Product Owner for SAP Operational Process Intelligence at SAP. The webinar focuses on the business value of Operational Process Intelligence and explores some likely use cases for the technology. The webinar also includes a demo of how SAP provides real-time intelligence across end-to-end processes with its solution SAP Operational Process Intelligence powered by SAP HANA.

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New Research Reveals the Growing Role of Cloud Analytics for Gaining Customer Insight

Many call center managers and leaders are well aware of the benefits and competitive advantages afforded by predictive technology, including predictive analytics and dialers. But now, new research is showing that taking this technology to the cloud – such as cloud predictive analytics or a hosted predictive dialer – will yield even better results, especially when it comes to gaining...
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