The Circle of Trust at UL

The Circle of Trust at UL

The Circle of Trust at UL

UL rigorously tests the safety of things we use each day, from lamps to laptops. The 120-year-old company is in the midst of a digital revolution, and has called on Microsoft to help improve productivity, communication, collaboration and security. Consumers and companies worldwide trust UL, and now UL trusts Microsoft. Learn more at http://news.microsoft.com/stories/people/ul.html

By Vocalcom

7 Best Practices for Effective Call Quality Monitoring

These days, the words "omnichannel customer experience" evoke thoughts of social media channels and messaging apps. For this reason, it's important not to overlook the all-important voice channel: As many studies have shown, it remains a trusted channel for complex customer situations as well as a preferred method of contact among older consumers. With effective call quality monitoring practices, contact...
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