The Circle of Trust at UL

The Circle of Trust at UL

The Circle of Trust at UL

UL rigorously tests the safety of things we use each day, from lamps to laptops. The 120-year-old company is in the midst of a digital revolution, and has called on Microsoft to help improve productivity, communication, collaboration and security. Consumers and companies worldwide trust UL, and now UL trusts Microsoft. Learn more at http://news.microsoft.com/stories/people/ul.html

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5 Tips for Handling Customer Complaints in the Contact Center

In customer experience, complaints are an unfortunate but inevitable part of the process. Without some negative feedback from time to time, your brand may not always recognize where improvements can be made and what your customers are looking for. For this reason, it’s important to embrace complaints as an opportunity to learn more about your brand and how to engage...
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