The City of Philadelphia

The City of Philadelphia

The City of Philadelphia

The City of Philadelphia sees its citizens as customers. In order to be responsive and proactive in all economic situations, the city's council invested in technology to better serve and protect its people.

By Vocalcom

Seeing Your Customers' Most Important Conversations over Every Medium

When structuring the scope of your business and customer relationships, it’s essential to keep a proactive approach for delivering stellar customer service – especially when it comes to multiple communication channels. For example, there’s a huge difference in saying you’ll better track a list of metrics and actually pushing for it. To this end, learning about what is happening in...
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