The City of Philadelphia

The City of Philadelphia

The City of Philadelphia

The City of Philadelphia sees its citizens as customers. In order to be responsive and proactive in all economic situations, the city's council invested in technology to better serve and protect its people.

By Vocalcom

5 Ways to Boost Your Net Promoter Score

Of all the metrics measured in the contact center, the Net Promoter Score (NPS) is the most telling for long-term customer loyalty. While surveys and customer satisfaction scores reveal your clientele’s feelings about products and specific service interactions, the NPS offers a comprehensive view of their sentiments regarding their overall experiences with your brand. To boost your NPS and turn your...
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