The Collective Spirit of Innovation with Hadi Partovi

The Collective Spirit of Innovation with Hadi Partovi

The Collective Spirit of Innovation with Hadi Partovi

Globally recognized thought leaders from the social sector share insight and expertise on how to apply technology to solve some of the world's most intractable problems.

By Vocalcom

How Call Centers Can Use IVR to Deliver Great Customer Service

As described in the previous blog post, IVR systems are an essential element of automated customer service. With IVR, brands may ensure that customers are connected quickly and efficiently with the most appropriate agent or given the information they need, saving everyone time while delivering personalized service. Here are five ways call centers can use IVR to deliver great customer service....
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