The Daily Buzz: Thursday, October 16

The Daily Buzz: Thursday, October 16

The Daily Buzz: Thursday, October 16

Catch all of the highlights from Salesforce LIVE at Dreamforce on Thursday, October 16th, 2014.

By Vocalcom

7 Tips for Customer Satisfaction with Live Chat

With the many channels available for customer service these days, those with the quickest responsiveness seem to win the most. An eDigital Customer Service benchmark study found that live chat has the highest satisfaction level of all customer service channels, while a Forrester report found that 44% of customers claimed that having a live person assist them in the middle...
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