The Daily Buzz: Thursday, October 16

The Daily Buzz: Thursday, October 16

The Daily Buzz: Thursday, October 16

Catch all of the highlights from Salesforce LIVE at Dreamforce on Thursday, October 16th, 2014.

By Vocalcom

Chatbots: The Key to Efficient Customer Service

When the idea of artificial intelligence for customer service was first introduced, many people were skeptical. The idea of chatbots assisting or possibly replacing human agents was exciting, but was it feasible? Would customers actually receive better service? While this technology continues to evolve, many industries—from banking to travel to retail—are indeed offering faster, richer experiences due to chatbot implementation....
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