The Daily Buzz: Wednesday, 15, 2014

The Daily Buzz: Wednesday, 15, 2014

The Daily Buzz: Wednesday, 15, 2014

Catch all of the highlights from Salesforce LIVE at Dreamforce on Wednesday, October 15th, 2014.

By Vocalcom

The Power of Website Support for Your Call Center Strategy

When it comes to a call center strategy, the need to seamlessly handle incoming phone, e-mail and social media inquiries should be top of mind for managers and agents alike. One element that often falls by the wayside, though, is online support delivered via a company’s website. So many call center interactions start with a customer perusing a company’s website...
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