The Evolution of Mobile Success

The Evolution of Mobile Success

The Evolution of Mobile Success

Forrester's Michael Facemire describes the evolution of mobile success and how it has drastically changed during Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Facebook Messenger Transforms Customer Experience

Among all the social media channels used these days, Facebook has distinguished itself for some time now as an excellent platform for customer engagement. Brands typically embrace the channel for marketing purposes, customer feedback, and responding to service inquiries as part of an omnichannel strategy, taking it upon themselves to optimize the channel to meet their sales and service needs....
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