The Future of Impact Investing Keynote Address with Sir Ronald Cohen

The Future of Impact Investing Keynote Address with Sir Ronald Cohen

The Future of Impact Investing Keynote Address with Sir Ronald Cohen

Opening remarks from Sir Ronald Cohen at The Future of Impact Investing: A Conversation with Sir Ronald Cohen and Top Leaders in the Field. This event took place November 3, 2014 at HBS and was sponsored by the Social Enterprise Initiative. Sir Ronald Cohen (MBA 1969), is Chair of the Social Impact Investment Taskforce established by the G8, Co-Founder of Apax Partners, and Chairman of The Portland Trust and Bridges Ventures.

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If There's a Problem, You Want Your Customers to Complain

Upon reading the title of this article, you may be tilting your head to the side and giving it a good scratch. “Why would I want my customers to complain at all?” you may be asking yourself. Well, this fact is simply inevitable. Along the customer service journey, your customers will eventually have something to say, and it probably won’t...
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