The Future of Impact Investing Keynote Address with Sir Ronald Cohen

The Future of Impact Investing Keynote Address with Sir Ronald Cohen

The Future of Impact Investing Keynote Address with Sir Ronald Cohen

Opening remarks from Sir Ronald Cohen at The Future of Impact Investing: A Conversation with Sir Ronald Cohen and Top Leaders in the Field. This event took place November 3, 2014 at HBS and was sponsored by the Social Enterprise Initiative. Sir Ronald Cohen (MBA 1969), is Chair of the Social Impact Investment Taskforce established by the G8, Co-Founder of Apax Partners, and Chairman of The Portland Trust and Bridges Ventures.

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7 Customer Engagement Trends to Follow in 2017

Customer engagement experienced quite an evolution in the past year. New technologies paved the way for both seamless and increasingly innovative customer experiences, redefining the role of human agents in customer service. But the power of the personal touch is still essential: In 2017, customer engagement will be marked by a need to balance the cutting-edge technologies that drive optimized...
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