The Future of Impact Investing Keynote Address with Sir Ronald Cohen

The Future of Impact Investing Keynote Address with Sir Ronald Cohen

The Future of Impact Investing Keynote Address with Sir Ronald Cohen

Opening remarks from Sir Ronald Cohen at The Future of Impact Investing: A Conversation with Sir Ronald Cohen and Top Leaders in the Field. This event took place November 3, 2014 at HBS and was sponsored by the Social Enterprise Initiative. Sir Ronald Cohen (MBA 1969), is Chair of the Social Impact Investment Taskforce established by the G8, Co-Founder of Apax Partners, and Chairman of The Portland Trust and Bridges Ventures.

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For an industry that keeps customer service top of mind (which should really be every industry), it is important to stay on top of the latest trends and innovations in the field. This is especially true of call centers, as one’s experience within the call center can have a direct impact on the continuation of the customer relationship. So, how...
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