The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

The Future of Wireless - Jessica Rosenworcel, Commissioner, FCC

Keynote Address. The editorial referred to is at http://www.mercurynews.com/opinion/ci_26597034/marty-cooper-and-jessica-rosenworcel-heres-how-expand

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Benefits of a Virtual Call Center vs. Outsourcing

A recent article from NPR discusses how American companies are increasingly looking to virtual call centers versus outsourcing options to provide customer service. In the past, companies might have been tempted to first turn towards outsourcing their customer service operations; however today, non-traditional methods have shown to be a more popular and effective approach. Virtual call centers provide many benefits,...
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