The Google Small Business Community takes the ALS Ice Bucket Challenge

The Google Small Business Community takes the ALS Ice Bucket Challenge

The Google Small Business Community takes the ALS Ice Bucket Challenge

Casey Monroe, one of the moderators in the Google Small Business Community, takes the ALS #IceBucketChallenge. If you're looking for advice on how to make your business succeed on the web—and maybe the occasional waterfight—join us at http://g.co/GSBC.

By Vocalcom

Mastering the Art of Routing for Contact Center Success

When it comes to certain factors that could make or break your call center, routing should be one of the first to come to mind. Routing within the call center is a huge part of what makes a customer’s call center experience productive and efficient. If calls don’t go through to the right agent, your customer won’t stay on the...
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