The Google Small Business Community

The Google Small Business Community

The Google Small Business Community

The Google Small Business Community is a place where businesses can get the help they need to succeed on the web by connecting with experts and each other. Join in at http://goo.gl/sqmpLw

By Vocalcom

Two Questions Every Social Contact Center Agent Should Be Able to Answer

Sure, powerful call center applications, solutions and software are vital to securing business continuity and sales…but have you considered how your call center agents are supporting this technology? Call center agents essentially make up the face of your operations. They need to be empowered with the knowledge and know-how to support your customers’ every last inquisitive whim. Your agents need...
View Full Article