The Harvard Business School Campaign

The Harvard Business School Campaign

The Harvard Business School Campaign

Harvard Business School alumni around the world celebrate the impact of HBS and make new connections at regional events of the Harvard Business School Campaign.

By Vocalcom

Measuring Employee Engagement in the Modern Contact Center

A key aspect of running a successful business involves maintaining and strengthening the resources that a company already possesses. Along with the prevention of churn, employee retention is just as, if not more, important. For call centers, improving employee retention means more than just saving paperwork – it means a more reliable infrastructure of engaged employees, as well as significant...
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