The Importance of Data to GrubHub

The Importance of Data to GrubHub

The Importance of Data to GrubHub

Forrester's Sharyn Leaver interviews Brian Lanier on the importance of data to GrubHub during Forrester's Technology Leadership Forum in Orlando.

By Vocalcom

Why Are Customers Being Put On Social Media Hold?

As we move deeper into the 21st century, the term “call center” is becoming less and less accurate as a way of describing the arena in which your agents are operating. Contact center is the preferred moniker, and it’s the more appropriate name, as customers are often choosing to reach out to agents via chat, text, Facebook and Twitter –...
View Full Article