The Information Strategy & Architecture Playbook

The Information Strategy & Architecture Playbook

The Information Strategy & Architecture Playbook

Gene Leganza, Vice President, Principal Analyst, Serving Enterprise Architecture Professionals

By Vocalcom

5 Ways to Find Customer Pain Points

Knowing your customers’ pain points is the first step toward giving them the products and services they want. Pain points are generally considered obstacles that prevent customers from finding the solutions they need. For example, customers may have difficulty making quick and secure payments on brand websites, or perhaps they cannot speak to agents when they want to. When your...
View Full Article