The minefield of compliance in the customer contact industry

The minefield of compliance in the customer contact industry

The minefield of compliance in the customer contact industry

Dick Bourke from Scorebuddy talks to us about the minefield that is compliance at Customer Contact Expo 2014.

By Vocalcom

7 Reasons CRM is Key to Driving Great Customer Experiences

Delivering great customer experiences begins with knowing your customers. Keeping notes on purchase history, updating contact information, and analyzing feedback surveys are among the many tasks contact center agents are often in charge of. In today's omnichannel world, agents and customers alike need better ways to keep information organized. For contact centers, a CRM solution is the perfect answer to...
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