The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

Forrester VP, Principal Analyst Bill Doyle opened up Forrester's Forum for eBusiness & Channel Strategy by highlighting the rapid adoption of devices and urging companies to make the shift to digital in order to win in this age.

By Vocalcom

The Importance of Hiring the Best Call Center Agents

There are a number of factors in the hiring of any call center agent. While certain traits are always more vital than others and need to be brought to light, others need to be sussed out in the interview process to allow call center managers to choose agents who are most adaptable to the varying needs of consumers. Let’s take...
View Full Article