The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

The Next Challenge In Digital Mastery

Forrester VP, Principal Analyst Bill Doyle opened up Forrester's Forum for eBusiness & Channel Strategy by highlighting the rapid adoption of devices and urging companies to make the shift to digital in order to win in this age.

By Vocalcom

Examining the Cost-Effective Nature of Cloud-Based CRM

Top industry analysts continue to report that the customer experience is one of few differentiators that are difficult to imitate. It makes sense, considering how about two-thirds of consumers switched companies in the past year solely due to poor customer service – many times due to dissatisfaction with the amount of channels offered for communication. We cringe just thinking about...
View Full Article